ALQASSWA Tour And Travels ®

Terms And Conditions :

Terms And Conditions

Your contract is with Alqasswa Hajj & Umrah Services. These terms and conditions form the basis of your contract. All our packages are sold subjects to the following terms and conditions:
A. Booking
You agree to be responsible for and guarantee payment in respect of all persons named on the booking. You also agree to be responsible for the behavior of all persons travelling with your party. We will correspond directly with you and all documents will be sent to the address that appears on the conformation of booking. It is your responsibility to ensure that all persons travelling in you party , Family or Individual are aware of the information relevant to the Hajj package and that they conduct themselves in an appropriate manner having regard to the sacred nature of the tour.
B. Visa applications
We will organise your Hajj visa application and that of any person travelling in your party, Family or Individual and named in the conformation of booking. You will offer us all assistance that we require in obtaining the visa in good time for the date of departure.
C. Pilgrimage payment
Full payment must be made to Alqasswa Hajj & Umrah Services prior to departure. If the balance is not settled prior to departure, Alqasswa Hajj & Umrah Services reserves and right to cancel the booking without notice.
D. Amendments and cancellation
In the unlikely event in which we require to make a substantial change to an element of the package may include a change in the departing or arriving at airports, a change to a lower standard of accommodation or a change in the time of flight departure time by more than 12 hours, we will let you know at the time of booking. Should a substantial change occur after conformation of booking has been issued we will let you know as soon as confirmation of booking has been issued and you may choose to either except the package with the changes or cancel your journey, where upon we will provide a full refund. Please note that according to Hajj ministry & Saudi embassy regulations. Hajj visa is not changeable nor refundable in all cases including Health cases. Addition to this, all Hajj tickets are not refundable. Therefore, once the Hajj visa and air line ticket is issued no refund is given to us by any party neither we will refund any pilgrim in cases of cancellation, as we have already made full and final payment to all involved parties.
E. Flights & General Travel
We cannot accept any liability for any delay in your flight to or from the India whether the cancellation or delay is caused by adverse weather conditions, re-scheduling of times by the airline, industrial action, act of God or otherwise. During Hajj/Umrah there will be times when there will be long delays (this could go for days or even weeks) mainly at airports. Pilgrims are expected to spend on themself for the entire period. Hajj camps and during coach transfers due to the enormous amount of pilgrims in Saudi Arabia. We do not accept any liability for any such delays.
• You are solely responsible for your travel/health insurance arrangements. We do not offer any travel insurance.
• Alqasswa Hajj & Umrah Services is not responsible for excessive luggage, or for any item carried by pilgrims. Pilgrims are completely responsible for their own luggage throughout the journey. This includes air transfers, coach travel etc.
• Alqasswa Hajj & Umrah Services will not take any responsibility for safeguarding the property of individuals at any time during the journey nor for any loss or damage of any property.
• For those under medication, please note that medicines can be expensive or unavailable in Saudi Arabia. We advise you to take sufficient supplies to last you the full duration of the Hajj journey. We also recommend that you take medication for coughs, colds and painkillers from the India.
• The tents of Mina and Arafat are provided on a sharing basis. Men will be with men and women will be with women. During the five days of Hajj all pilgrims will share the tents that are provided by the ministry of Hajj. Please note that no Hajj or Umrah company has any control of its location.
• It is your responsibility to ensure that you and your party or family are at any meeting points at the relevant time. This applies to check in procedures, outgoing and ingoing flights, any internal transportation and any excursions organised during the package.
• Every pilgrim must make their own private arrangements for receiving their visitors in Saudi Arabia. Visitors will not be permitted to stay at pilgrims hotels during nights, nor will meals be provided to them.
• Alqasswa Hajj & Umrah Services Ltd will use the Mu’alim coach service wherever provided (full amount of the transport has been paid to the Mu’alim on your behalf). This includes all travelling arrangements in Saudi Arabia apart from ziyarat.
• All pilgrims must ensure that they carry all the documents which will allow them to re-enter the India, i.e. Entry Visa/ Passport. We will NOT be able to help you to re-enter the India or any other part of the world, if you do not carry the required documents. ALL pilgrims must ensure that they have obtained the appropriate documentation before the departure from India, i.e. Entry Visa/passport. Alqasswa Hajj & Umrah Services is not responsible for obtaining these documentations for or on behalf of any pilgrim.
• Every pilgrim will have to stick to the allocated transport (coach) arranged for the journey. Please make a note of your coach number, once it is allocated to you at Jeddah airport. Do not change your coach, as this will cause difficulty for all the pilgrims.
F. Our Responsibility
We escort all our pilgrims throughout the journey. The type of service you will receive depends upon the package you select. Our services include some of the following: hotel accommodation, food, tents in Mina, tents in Arafat, Hajj ministry coaches throughout the journey, private coaches only for Ziyarat, and an educational programme throughout the journey. All of these services come as standard as part of all our packages.
G. Travel documentation
Every pilgrim is responsible to look after his/her own ticket. Please do not attach your ticket to the passport. The passport will be taken off you at Jeddah airport and will be returned to you once you have returned to Jeddah airport having performed Hajj.
H. Liability
When you make booking with us you acknowledge there is a element of risk associated with pilgrimage generally, particularly in Saudi Arabia for the Hajj. These include overcrowding in hotels, on all forms of transport and poor management of the public places. These risks can also include the risk of injury or illness in remote places without medical facilities. You must be fit enough to undertake the pilgrimage and you must exercise reasonable care for your own safety and the safety of other members in your group.
• We shall not be liable for any personal injury. You are solely responsible for your travel/health insurance arrangements. We don not offer any travel/health insurance.
• We shall not be liable for any delay in performing Hajj rites or for failure to perform Hajj rites in the delay or failure result from circumstances beyond our control.
• Alqasswa Hajj & Umrah Services will not take any responsibility for safeguarding the property of individuals at any time during the journey nor for any loss or damage of any property.
I. Luggage
Alqasswa Hajj & Umrah Services is not responsible for excessive luggage or for any item carried by pilgrims. Pilgrims are solely responsible for their own luggage throughout the journey. This includes loading and unloading during transfers from point A to point B and to coaches, etc.
J. Behaviour
Any behaviour deemed unacceptable can lead us to terminate your journey. We will not tolerate behaviour that is deemed to be leading to distress, damage or cause danger to Alqasswa Hajj & Umrah Services employees or other pilgrims. If you are prevented from travelling because any person in authority thinks you are unfit to travel or likely to cause problems; we will not be liable to complete your pilgrimage arrangements and you will not be liable for any refund, compensation.
K. Complaints
If you have any problems during your tour then please inform the group leader. If the problem cannot be resolved by the group leader then please contact Mr ----------------------- or Mr ………………. However, if they too could not help you, please contact us in writing within 28 days of your return. Please include your booking reference and all other relevant information and documentation. Pilgrims are requested to understand the nature of the journey; this is not a tour or a package in which every thing is expected to be perfect or according to a plan. Pilgrims are advised to be mentally prepared for many inconveniences as they will be in a small valley which will hold and serve more than 3 millions.
M. Our Commitment
Alqasswa Hajj & Umrah Services has taken all steps to ensure that your Hajj journey is conducted with minimum difficulties and as comfortable as possible. In the event that any difficulty should arise which has not been mentioned above, we will endeavour to correct such difficulty without any delay and with minimal inconvenience.
N. Our advice to all our pilgrims
1. Please keep your individual IDENTITY CARD that Alqasswa Hajj & Umrah Services has provided with you at all times throughout your journey.
2. Keep some water with you at all times.
3. Arrange to have 1 spoon, 1 plate, 1 tea cup with you at all times.
4. DO NOT keep all your money in one place. If you are travelling with family then share the money with all members for safekeeping.
5. BE AWARE that you may be questioned at Jeddah Airport for any literature you may possess.
6. BE PATIENT AT ALL TIMES. Expected waiting time at Jeddah Airport can be more than 8 hours.
7. RESPECT OTHERS AT ALL TIMES - REMEMBER THE MAIN AIM OF YOUR JOURNEY. Do not treat anybody with disrespect, including employees contracted by the Alqasswa Hajj & Umrah Services.
8. LISTEN TO THE ADVICE GIVEN BY THE GROUP LEADERS. If you need any advice on any aspect of Hajj, consult your group leaders as they have previous experience and can guide you in the right way.
9. TRY to attend all the educational programmes arranged by Alqasswa Hajj & Umrah Services as we explain things in detail and also gives you the opportunity to ask any further questions you may have.
Terms and conditions of Booking in details:
1. Definitions and interpretations
1.1 In these terms and conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Agreement” means the agreement between us and you, for you and for any persons named on the application form; all are booked in accordance with these terms and conditions as per our advertisement in our brochure, leaflets, News Papers or on our website. “Booking form” means the form on which booking details are submitted to us, booking form are supplied by us in form of paper copy, PDF format document; to make things easier for pilgrims we may help them by taking all the necessary details over the phone and complete their booking form. “Brochure” means the brochure/leaflet detailing the packages as published by us in respect of the year in which the package is to be taken. “Confirmation of Booking” means our confirmation to you that your booking has been accepted. “Package/Group” means the Hajj/Umrah experience as described in these terms and conditions and our brochures/leaflets or internet. “Us”, “We” or “Our” means Alqasswa Hajj & Umrah Services whose business head office is at Tarak Mall Complex, Opposite Bajaj Paris M.A.Link Road, Srinagar-190001 J & K (India). “You”, “Your”, “Pilgrims” or “Applicants” means the person(s) who signed or whose name appears on the booking form or the person who accepted to travel with us for either Hajj or Umrah in accordance with Alqasswa Hajj and Umrah Services terms and conditions.
1.2 The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
1.3 Reference to the agreement shall include the terms and conditions and brochure (subject to clause 2.7) as they are amended from time to time in accordance with the terms of these terms and conditions).
1.4 Words importing the singular number include the plural, words importing any particular gender include all other genders and references to persons/pilgrims shall include bodies corporate and unincorporated and (in each case) vice versa.
1.5 Reference to any statute or statutory provision shall be construed as referring to that statute or statutory provision as it may from time to time be amended, modified, extended, re-enacted or replaced and including all subordinate legislation or guidance made under it. 1.6 Any reference to “including” shall mean “including with limitations”.
1.7 Reference to clauses and sub-clauses ate to clauses and sub-clauses to these terms and conditions.
1.8 In the event of any conflict between the terms of these terms and conditions and the brochure/sebsite, the term and condition shall prevail.
2. Package details
2.1 There are two choices of packages:
2.1.1 Standard packages with the duration of 38 Days, three weeks and two weeks.
2.1.2 Deluxe package
2.2 The deluxe package provides, for accommodation, rooms based on Quad, triple and double occupancy. If you require Triple or double occupancy this should be specified on the booking form or inform our agent at the time of booking where the price would be different. If Triple or double occupancy room is available this shall be confirmed.
2.3 The standard package provides accommodation in 5 or 6(in a room) In Azziya and quad room occupancy in Makkah Mukkarama & Madina Munawarra. Pilgrims may choose to upgrade to triple and double occupancy at extra price. If upgrade occupancy room is available this shall be confirmed to you at the time of booking.
2.4 Where you are a single traveller or the number of people travelling in your party is not possible to be accommodated in one room. We may still be able to accommodate you or all members of your party (as applicable) on the journey subject to availability.
2.5 The items included in and excluded from each package are as set out in the brochure or on our regularly updated website. Please note that the cost of Tawaful Ifadah is not included in our standard packages.
2.6 There is no minimum age for travel. However, children and infants must be accompanied by a responsible adult who will usually be a parent or immediate relative/guardian. Please note that a Child will count as an adult occupant.
2.7 The photograph of landmarks featured in the brochure are for illustrative purposes only and to give an idea of what you may experience during the journey. The photographs of hotel rooms are also included only to indicate the type of accommodation you can expect to stay in and your hotel room may differ from those depicted.
2.8 Our hotels and rooms are sold according to Saudi rating standards which are different than the Indian standards and are usually lower standards than the Indian Standard. Addition to this, room sizes may also be different than Indian hotels rooms.
3. Booking
3.1 Prior to booking, we strongly recommend that you have carefully read and understand our terms and conditions which shall subject to clause 3.3 form the basis of the agreement between you and us to the exclusion of all other terms and conditions. Places are allocated on a first served basis and early booking is highly recommended in order to avoid disappointment.
3.2 When you have selected the package of your choice, please complete the booking form. Please ensure that all details entered are complete and accurate. To make things easy for our pilgrims, we may also take their booking details over the phone with the understanding that you have read and fully understood also accepted all our terms and conditions.
3.3 These terms and conditions shall apply to all bookings except so far as expressly agreed otherwise in writing by our authorised representative. You should not rely on any statement, promise or representation made or given by or on our behalf which is not set out in the agreement. Nothing in this clause will exclude or limit Alqasswa Hajj and Umrah Services liability for fraudulent misrepresentation. 3.4 Your submission of the booking form or the submission of your personal information or data to us is your offer to book a place on the tour for you and those persons named are subject to these terms and conditions.
3.5 In completing the booking form or by providing details of yourself and persons accompanying with you, you agree to be responsible for and guarantee payment in respect of all persons named or booked with you. You also agree to be responsible for the behaviour of all persons travelling with your party and for the entire duration of the journey. We will correspond directly and only with you and all documents will be sent to the address you provided. It is your responsibility to ensure that all persons travelling in your party are aware of the information relevant to the journey and that they conduct themselves in an appropriate manner having regard to the sacred nature of the journey.
3.6 Please send your booking form to the address printed in section 1. The deposit or full amount (as applicable) is due and payable in accordance with clauses 5.1 and 5.3 (as applicable) at the time of submitting the booking form or when providing your required booking details. Please note that no booking can be confirmed without receiving payment also until we confirm your booking.
3.7 If we accept your booking we will either phone you or send you a confirmation e mail or a letter. Upon issuing the confirmation of booking, a legally binding agreement will be deemed to have come into effect on the date that appears on the booking form. If you send a booking form two weeks or less before the date of departure, a legally binding agreement will be deemed to have come into effect on the date when we confirm the booking to you which may be or not be in writing.
3.8 From the date of confirmation of booking (which may be over a telephone call or in writing), you shall have no right to cancel a booking due to a change of mind or change of requirement.
3.9 You must stipulate any dietary, mobility or other special requirements for you or any person included in your booking on the booking form or at the time of booking. Whilst we use our reasonable endeavours to cater for any such requirements, we cannot guarantee such requirements will be accommodated and cannot be held liable for any failure by us to do so.
3.10 You must notify us for any medical condition that you or any person travelling in your party has. We may request further information on any such condition and you agree to provide such information (which shall be true and complete) promptly. We reserve the right to decline or cancel your booking if we believe that we are not able to provide the facilities to deal with the medical condition in question. 3.11 When deciding to book the trip you should be aware of the following points:
3.11.1 The Hajj and Umrah journey can be physically demanding. Unfortunately we are not able to take responsibility for any pilgrim that have special requirements or needs, unless agreed at the time of booking in accordance with clauses.
3.9 and 3.10. In order to complete the rites of Hajj and Umrah it is required that all pilgrims are fit enough to walk for a distance of at least two miles a day. In case any pilgrim is not fit enough to do so, he/she should take a wheelchair with them as well as a companion who will take responsibility for them. We also strongly recommend that all pilgrims to seek medical clearance from their Doctor before booking. 3.11.2 Please note that the journey of hajj cannot be equated to holiday travel. During this journey the unexpected is often the norm. Despite careful planning and organisation the hajj journey can never be taken for granted like normal holiday. Hotels, transport and public services are all pushed to their limits during the hajj season you should not expect the same level of service that you are used to in Umrah or in the India. Due to the large number of pilgrims in a small area, the crowds can be overwhelming. Please expect major traffic congestion and very long hours of delay while moving from one location to another throughout the journey particularly during the days of the rites of hajj. These journeys can be very frustrating, unpleasant and unpredictable.
3.11.3 We use reasonable endeavours to perform hajj according to the Sunnah. However, we cannot be liable for any failure to do so.
3.11.4 All meetings, lectures and announcements will be delivered in English, Urdu or Kashmiri language.
3.12 If you wish to make any change to your arrangements following confirmation of booking each amendment will incur of a fee of Rs 2500 per person per change. Any additional charges passed on to us by airlines or other suppliers will be added to this amount.
3.13 you agree to insure that every person named for booking agrees to be bound by the agreement incorporating these terms and conditions as if they were a party to the agreement. In particular u agree to insure that each person agrees to be bound by the exclusions and limitations of liability set out in clause 13 liability.
4. Travel documentation
4.1. We are responsible for providing the package as detailed on the conformation of booking. We use endeavours to ensure that our work is accurate. However, it is your responsibility to ensure that all details on the conformation of booking and any other documentation that we send or give you are correct. In particular you must check your travel documents and those of any persons travelling with you and ensure that the details match those on your passport and those of any persons travelling in your party. Where there are any discrepancies in any of the documentation you must advise use immediately. Failure to do so may prevent you from participating in the tour.
4.2. Travel documents will be issued in the following ways:
4.2.1 Collection by you from our office or at the pre-hajj seminar to which all participants are invited to attend:
4.2.2 Sent by post to you address by special delivery; or
4.2.3 Collected at the airport in exceptional circumstances only where passports are handed to us by the embassy very late due to different reasons.
4.3 No travel documents will be issued until the full and final payment has been received.
4.4 where documents are sent by post pursuant to clause 4.2.2 they are sent at your risk and we cannot be liable for items lost in the post.
4.5 should tickets become lost or stolen, it is necessary to complete an indemnity form to be passed to the air line. Some carriers may issue replacement tickets immediately but may in pause a fee for this. Other air lines require full payment to issue replacement ticket. Please be informed that we do not refund the amount paid for the original or any other documentation unless refund is given to us.
4.6 unused or part used air tickets are returned to the airline for authorisation and calculation of refund due. we will deduct from any refund received back from the air line an amount equivelant to the deposit and 15% of the total cost as a cancelation charge. . Please be informed that we do not refund the amount paid for the original or any other documentation unless refund is given to us. Please note that refunds can take up to 18 months and beyond.
5.price and payment
5.1 The deposited which is non refundable is due and pay able at the time of submitting the booking the exact amount of the deposit will be as detailed in the brochure. Where no such amount is not specified we confirm that Rs 2,50,000 is the minimum amount that is not refundable. 5. 2 the balance of the price is due and payable 8 weeks before the date of departure.
5.3 where you submit the booking less than 8 weeks before then date of departure full payment is to be made pursuant to clause 5.2 , the full price of the trip is due and payable other time of booking.
5.4 It is your responsibility to insure that the sums payable under the agreement are made by the due dates. Please note that it is not our practice to send out reminders of overdue payment or balance.
5.5 If you fail to pay the deposit, the balance or any other sum, your booking may be cancelled without liability on our part.
5.6 payments can be made by the following methods:
5.6.1 Cheque or postal order made payable to “Alqasswa Hajj & Umrah Services”. Please allow ten days for the cheque to clear.
5.6.2 Cash; please call us for an appointment.
5.6.3 Bank transfer; please call us for account details
5.7 It is possible that circumstances may arise that cause the price of the trip to increase. We may alter the price and inform you of the reasons.
5.8 payments shall not be deemed to not be received until it is not received in clear funds.
6. Visa applications
6.1 we will organise your Hajj visa application that of any person travelling with you and named in our conformation of booking . you will offer us all assistants that we require in obtaining the visa in good time.
6.2 in particular you will provide us with the following items in respect of you and each person travelling in your party (at least 6 weeks before departure unless agreed otherwise).
6.2.1 passports. This must be valid for at least 6 months on the date of travel. Pilgrims applyingoutside from India have entered the India two months prior to applying. Children who have been endorsed on their parents passports will only be granted a visa if a photo of the child has also been endorsed on the passport by the passport office. 6.2.2 Four colour passport size photographs (must have white background).
6.2.3. A completed and signed Hajj visa application form.
6.2.4 A valid meningitis (ACWY) immunisation certificate.
6.2.5 A completed Mahram relationship declaration (for females only).
6.3 We strongly recommend that you arrange for insurance in respect of postage of the above documentations as we cannot be liable for any documents lost either in a post or during the visa application process.
6.4 we cannot guarantee that the visa application will be granted and cannot be liable for any refusal. If the visa is refused we cannot be held responsible for any consequential lost.
7. Amendments and cancellation
7.1 in the unlikely event that we are required to make a substantial change to an element of the tour/package (which shall include a change in the departing or arriving airport, a change to a lower standard of accommodation or a change in time or date of flight by more than 48 hours) we will let you know as soon as we can. Should a substantial change occur after the confirmation of booking has been issued we will let you know as soon as reasonably possible and you may choose either to accept the tour with the change or cancel your tour where upon we will offer a full refund of any sum paid. If you choose to cancel your booking it must be done within 24hours of us informing you of the changes unless agreed otherwise.
7.2 if you decided that you wish to cancel the booking or change any element of the package you must inform us in writing as soon as possible. You are also responsible for notifying us where a member of your party wises to cancel the booking or change element of the tour. 7.3 Where you cancel the tour prior to payment of balance the deposit is lost.
7.4 Where you cancel the tour after payment of balance, you will loose your deposit and 100% of the total cost of the tour (including the deposit).
7.5 Where you cancel the tour or any part of it we recommend you check the terms of any insurance policy as you may be covered by the terms of such policy. You may be covered by your insurance policy.
7.6 We will advise you of the exact amount of any cancellation fees before finalizing the cancellation.
9. Time and routes
9.1 It is not possible for you to alter the routing of your air ticket after the confirmation of booking has been issued. The timing of the flights and any eternal transportation are estimate only. Various factors may affect any timing given including adverse weather conditions, delay at check in, operational problem and airline procedures and we cannot guarantee that the departure times and duration of the journey will be accurate or as expected.
9.2 You should be aware that some carriers may also have special conditions of carriage which may exclude or restrict their liability to you [if you would like to see such conditions of carriage please contact the airline or visit the concerned airline’s website].
9.3 It is your responsibility to ensure that you and your party are at the meeting point at the relevant times. This applies to check in details outgoing and ingoing flight, any eternal transportation and any excursions organised during the journey.
10. Data protection
10.1 The personal information that you provide to us in connection with the booking of a package will be treated confidentially by us. We will use your information in order to discharge our obligations under the agreement, in doing so we may need to supply your personal details and the personal details of persons named or booked with us to third party supplying a particular component of the tour and/ or public authorities such as customs and immigration. Such information may include details of a sensitive personal nature. By submitting the booking or by giving us your personal details over the phone.
10.1.1 You consent us to use your personal information and allow others to access it for the purpose of discharging our obligations under the agreement.
10.1.2 you acknowledge that each person has consented (or in the case of a person under the age of 18 years old, the parent or guardian of such person has consented) to us using their personal information and allowing others to access it for the purpose of discharging our obligations under the agreement.
10.2 We may also use the personal details that you provide to us for the following additional purposes.
10.2.1 so we can contact you or persons named in the booking(weather by post,telephone,text message or electronic mail with details of predicts, services or any other information that we believe may be of interest to you.
10.2.2 for research and statically purposes. Please note that the information we produce for these purposes will contain of your name and city only.
10.3 if you do not wish to be contacted products , services or other information that may be of interest to you please let us know in writing.
11. Insurance
11.1 No person can take part in our packages unless they have purchased separately adequate holiday insurance. This applies to all persons booked with us including children of all ages. The level of insurance cover that you arrange should be sufficient to cover all expenses incurred in the event of an emergency or cancellation. Please remember that the protection some policies offer may vary. We reserve the right to require the evidence of holiday insurance and where holiday insurance has not been taken out, we will cancel the agreement
12. Complaints
12.1 If you have a problem during your journey please contact the group leader 12.2 If the problem cannot be solved in the above manor, please contact us in writing, quoting you’re booking reference and group number.
13. Liability
13.1 This clause 13 sets out our liability (to you including any liability for the Acts and omissions of employees) in respect of:
13.1.1 The package or tour
13.1.2 Any breach of our contractual obligations arising pursuant to these term and Conditions.
13.1.3 Any representation, statement or tortuous act or omission including any negligence.
13.2 You must tell us of any problem you experience at the earliest opportunity and in any event of the time limits set out in this clause.13. If the problem is with regard to a supplier of any component of the tour/package who is not a party to the agreement that has been involved with the performance of obligations you must also advise that party at the time and the place where the obligations concerned are supplied.
13.3 notwithstanding any other provisions of these terms and conditions, we do not seek to limit or exclude our liability to you for death or personal injury resulting from our own or our employees’ negligent act or omission or willful misconduct or for fraudulent misrepresentation.
13.4.1 the circumstances leading to or causing the event of liability are attributable to you or any person named in the confirmation of booking.
13.4.2 such failures are attributable to a third party unconnected with the provision of the tour, and are unforeseeable or unavoidable.
13.4.3 such event of liability arises out of or in connection with unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised or arises out of or in connection with an event which we or one of our third party suppliers (as applicable), even with all due care, could not foresee or forestall.
13.5 subject to clause 13.3, 13.4 and 13.6 in all other cases our total liability to you in respect of all claims, losses, damages, costs, charges, expenses, liabilities, demands, proceedings and actions (whether arising in contract, negligence, breach of statutory duty or otherwise) shall not exceed 100 % of the sums paid in respect of each person named in the confirmation bookingin respect of whom the loss is alleged.
13.6 under no circumstances shall we be liable to you for any type of loss of any leassure of pilgrim or loss of any nature whatsoever that does not flow directly and naturally from the event of liability even if such loss was reasonably foreseeable or the possibility of it being incurred had been advised.
14. Notices
14.1 if you needed to contact us for any reason, written correspondence should be sent to our head office address, otherwise you may send us a fax or email us. We shall respond to you as soon as we can by a telephone call, post or an email.
15. Circumstances beyond our control
15.1 We shall not be liable for any delay in performing obligations or for failure to perform obligations if the delay or failure results from circumstances beyond our control including, but not limited to act of God, , act of government, act of terrorism, fire, flood, earthquake, war, riot, explosion, accident, criminal act, civil commotion, industrial dispute, delays in transportation, adverse weather conditions, timetable being amended or cancelled by airlines, impossibility of obtaining information or any other cause outside of our control. In such circumstances, we reserve the right to cancel the agreement and refund monies paid less a sum in respect of our administrative work and any sums due to third party suppliers. You should be aware that this may equate to the total cost of the tour.
16. General
16.1 No waiver or amendment of any provision of the agreement shall be effective unless made in writing signed by both parties. The waiver by either party of a breach or default of any of the provisions of this agreement by the other shall not be construed as a waiver of any succeeding breach of the same or other provisions nor shall any delay or omission on the part of either party to exercise or avail itself of any right, power or privilege that it has or may have under the agreement operate as a waiver of any breach or default by the other party.
16.2 The rights and obligations in this agreement are personal to you and you are not entitled to assign or otherwise transfer any of your rights or obligations under the agreement.
16.3 If any provisions of these terms and conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
16.4 In entering into the agreement, you should not rely on any statements, promises or representations that are not expressly incorporated into the agreement. Nothing in this clause shall however operate to limit or exclude any liability of either party for fraudulent misrepresentation.
16.5 No provision of the agreement is intended to or creates any right or benefit enforceable against the parties to the agreement under the contracts (Rights of third parties) Act 1999.
16.6 The law applicable to the agreement is Islamic Law. The agreement shall be governed by Islamic Law in every particular including formation and interpretation and the parties agree to irrevocably submit to the exclusive jurisdiction of the Islamic scholars.
17. Hijri Calendar
17.1 The itineraries for all of our packages have been prepared in accordance with the published Saudi Arabian calendar. If due to the actual sighting of the moon the dates for Hajj and adjusted we will be forced to change the itinerary accordingly by one or two days. Emergency alternative accommodation and transportation arrangements will be made. However, these may be of a lower standard than the package that you have booked and we cannot be held liable for this.
18. Flights
18.1 International flights will be provided on a major international carrier either direct non-stop or in-direct.
19. Lost Baggage
19.1 If any baggage is lost by the airline or while transfer, you must submit a claim directly with relevant airline. 19.2 Please be informed that we are not liable for loss of baggage nor we will be held responsible at any time.
Finally……..
WE WISH YOU HAJJ & UMRAH MABROOR!!!

Our Certifications

ASTA

We are accrediated with American Society of travel agents

JK TOURSISM

Our Company is recognized by JK Tousrism

ISO Certified

Compliance with Quality Management System.

Certificate of Accreditation

Certified provider of International Air Passenger Transport by IATS

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RAM BAGH BUND, NEAR BRIDGE
AIRPORT ROAD, SRINAGAR-190009, J&K ( INDIA ).

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+91-9419073182, +91-9419006562
+91-9796927868, +91-9622222798

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